Unusual intervention of paramedics from Choszczno (Western Pomerania). They rescued a 30-year-old man who lost consciousness while talking to an emergency dispatcher.
The incident happened on Monday afternoon. A man in his thirties called 911 and said he wasn’t feeling well. At some point, the conversation was interrupted, and from the sound that the dispatcher heard, it could be concluded that the man had fallen and was probably unconscious, says Paulina Heigel from the provincial ambulance station in Szczecin in an interview with Wprost. . Fortunately, the caller managed to provide the most important information for rescuers: his address.
Unconscious Man - Rescue Operation in Khoszczno
The dispatcher immediately sent an ambulance to the scene, and also alerted local firefighters and police in case it was impossible to enter the apartment. “An unconscious victim in a life-threatening condition was found at the scene. He was immediately provided with medical and sanitary measures, which ensured the most important life measures and stabilized his condition. The man was taken to the hospital by ambulance.
First Responders: The order in which information is provided is critical
“This example perfectly shows how important it is to communicate the location of the victim when we call for help,” says Paulina Heigel. He adds that it is essential to stay calm and answer questions from the controller, who knows exactly what information is needed and in what order.
“The more details we can provide about the whereabouts of the victim, the better.” It is good to point out characteristic features, such as that there is a church nearby or the only tall building in the area. Only then do you move on to other information: the reason for the call, the number of victims or their age. The dispatcher also always asks for the caller’s name and phone number, says Paulina Heigel. He also draws attention to one more detail: in no case should you turn off yourself. “The dispatcher must end the call. Then he always gives information whether he sends a team to the place or not - after all, after the conversation, he may decide that this is not necessary, explains Paulina Heigel.
All emergency calls are recorded and can be played back.
Source: Wprost
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