“A bank every day, a bank of the future” is the name of Alior Bank’s new strategy, which the institution presented at today’s press conference. It involves, among other things, support for micro, small and medium-sized businesses, as well as the development of deferred payments.
At a conference on Monday in Warsaw, Alior Bank presented a strategy for 2023-2024. Grzegorz Olszewski, Chairman of the Board of the bank, noted that the bank started its activities in 2008, during the global economic crisis, and, as he stressed, over these 15 years it has been possible to create an effective business model, as well as a recognizable brand in the market. Olszewski recalled the bank’s previous strategies: “Digital Disruptor” and “More than a Bank”, and also announced a new strategy “Bank for everyday life, Bank for the future”. It aims to provide customer convenience as well as business development.
Alior Bank with a new strategy. Key pillars
– We are already ready to provide services at a high level, but we know that our clients are changing, that companies are growing. We want to follow them, we understand the ongoing social changes. We want to be a bank now and a bank of the future - Olshevsky said.
The new strategy should be based on three pillars:
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a higher culture of mobility;
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entrepreneurship support;
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modern bank.
The first pillar, as Olszewski explained, is first and foremost an inclusive mobile application aimed at children, parents and the elderly. It will offer an innovative payment system that will include deferred payments for both landline and online purchases. – Deferral of payments is a particularly unique solution. Our client - no matter what payments - can pay as he wants, where he wants and when he wants - said Rafal Litvinchuk, Vice President of Alior Bank.
Business support
The second component involves support for entrepreneurship (mainly micro, small and medium enterprises). Among other things, the introduction of a new Internet banking and the introduction of an automated credit process were announced. Data provided by bank representatives shows that Alior Bank has about 250,000 people. customers, of which about 160,000 are micro-enterprises. The institution hopes to increase the number of companies it serves by about 20 percent.
The last component, that is, a modern bank, is designed to help implement the first and second components. Grzegorz Olszewski stressed that Alior Bank wants to be a “flexible bank”, focusing on the rapid implementation of products, which are then developed.
Bank forecasts
The success indicators for the new strategy, set by the board of the bank, suggest that the capital adequacy ratio will exceed 13.5 percent in 2024. for the first level (at the end of the third quarter of last year it was 12.4 percent) and above 15 percent. for TCR (in Q3 2022 - 13.7%). Alior Bank expects ROE to be above 13% at the end of next year, C/I to be below 45%, and NPS customer loyalty to be above 45%.
Data presented at the conference shows that Alior Bank has about 4 million retail customers and 1 million Alior Mobile users. The bank is the leader in the installment market, where its share reaches 23%, and the share in the cash loan market is 8%.
Source: Wprost
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